Frequently Asked Questions
GENERAL QUESTIONS
Q1. What is Dial-a-Tire?
Dial-A-Tire is an innovative online tire retailer in the UAE, specializing in offering a wide range of high-quality tires through a convenient online platform. We also provide a unique mobile tire service, where our professional technicians bring tire installation, maintenance, and repair services directly to your location, whether you’re at home, work, or on the road. This combination of online tire sales and mobile service ensures that you get the tires you need without the hassle of visiting a tire shop.
Q2. What areas do you serve?
Dial-A-Tire serves customers across the UAE, including major cities like Dubai, Abu Dhabi, Sharjah, and more. Our mobile service ensures that you receive tire care wherever you are, at home, work, or on the road.
PRODUCT QUESTIONS
Q3. How will I know if I'm getting an original tire and not from the black market?
At Dial-A-Tire, you can rest assured that you are purchasing genuine, high-quality tires. We are a company that belongs to Nasser Bin Abdullatif Alserkal, a reputable name with over 65 years of experience in the tire business. As a trusted distributor for well-known tire brands in the market, we guarantee that all the tires we sell are authentic and sourced directly from the manufacturers. Your safety and satisfaction are our top priorities.
Q4. What types of tires do you offer?
We offer a comprehensive range of tires including all-season tires, summer tires, winter tires, performance tires, all-terrain tires, mud-terrain tires, and run-flat tires. We cater to all vehicle types, including passenger cars, SUVs, trucks, and vans.
Q5. Which tire brands are available at Dial-A-Tire?
We carry tires from top brands like Michelin, Bridgestone, Pirelli, Goodyear, Continental, Kumho, Doublestar, Landsail, and more. Our selection ensures that you can find the perfect tire for your vehicle and driving needs.
Q6. How do I know which tire is right for my vehicle?
You can use our online tire search tool by entering your vehicle’s make, model, and year, or by specifying the tire size you need. Additionally, our customer support team is available to provide expert advice and help you choose the best tire for your requirements.
SERVICE QUESTIONS
Q7. What is included in your mobile tire service?
Our mobile tire service includes tire installation, balancing, and repair. Our professional technicians come to your location with all the necessary equipment to perform the service, ensuring a convenient and hassle-free experience.
Q8. How can I book a mobile tire service?
You can easily book a mobile tire service through our website, dialatire.com. Simply select the tires you need, choose your preferred date and time, and our team will arrive at your specified location to provide the service.
Q9. Do you offer tire repair services?
Yes, we offer tire repair services for punctures and minor damages. Our technicians assess the condition of the tire and provide a reliable repair solution if the tire is salvageable.
ORDERING AND PAYMENT QUESTIONS
Q10. How can I place an order on Dial-a-Tire?
Placing an order is simple. Visit dialatire.com, browse our tire selection, add the desired products to your cart, and proceed to checkout. You can also schedule a mobile service appointment during the checkout process.
Q11. What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards, online banking, and cash on delivery. Our website ensures secure transactions to protect your payment information.
Q12. Can I track my order after placing it?
Yes, once your order is placed, you will receive a confirmation email with a tracking link. You can use this link to monitor the status of your order and the scheduled mobile service.
WARRANTY AND RETURN QUESTIONS
Q13. Do your tires come with a warranty?
Yes, all tires purchased from Dial-a-Tire come with a manufacturer’s warranty, which covers defects in materials and workmanship. The warranty terms vary by brand, and detailed information is provided with your purchase.
Q14. What is your return policy?
If you receive the wrong product or are not satisfied with your purchase, you can return the tires within a specified period for a refund or exchange. The tires must be in new, unused condition to be eligible for return. Please contact our customer service team to initiate a return.
PROMOTIONS AND DISCOUNTS
Q15. Do you offer any promotions or discounts?
Yes, we regularly offer promotions such as "Buy 3 Get 1 Free," seasonal discounts, and special offers on select tire brands. Check our website frequently or sign up for our newsletter to stay updated on the latest deals.
Q16. Can I use a discount code when ordering online?
Yes, if you have a valid discount code, you can enter it at checkout to receive a discount on your purchase. Be sure to check the terms and conditions for any specific promotions.